Please read the following terms and conditions carefully

In compliance with the GDPR, our users will be pleased to know:


  • They can easily withdraw their consent of sharing their data in the contact option in our app or by emailing our support team.

  • We don’t share any data with any third party, the data is used only for the game needs.

  • The data is kept in order to protect the company against any chargeback; the users can request from our support team to erase their details, we stop anyway stocking the data when we detect fraud or any misuse.

  • Our users can easily lodge a complaint with a supervisory authority through the contact option in the platform. We encourage the users to let us know what they think is poorly working or buggy so we can fix it as soon as possible to improve their experience.

  • The Chief Technology Officer is in charge of collecting this data;

  • Our data is saved on Azure Cloud, Microsoft company, which is a worldwide distributer of clouding solutions.

  • The users can easily unsubscribe, update or modify their data through a request to the support team who is very responsive.

All data is used to improve user experience and protect the company and users from frauds and misuse of the game app; the data is stored as needed by the request of our legal department, any user may request from the support to remove his data.

I. General


  • The Site is owned by Game Protocol Limited (the “Company”), with registered address at Level 5 Quantum House, 75 Abate Rigord Street, Ta’ Xbiex XBX 1120, Malta.

  • The Company provides online and mobile gaming services to You (the “Company’s Services”) subject to the following terms and conditions contained within this Terms and Conditions agreement (the “Terms and Conditions”) which should be read carefully by You in its entirety prior to Your use of the Company’s Services or products. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.

  • In addition to these Terms and Conditions, please review Our Privacy Policy as well as other rules, policies and terms and conditions relating to the Games and promotions posted on the Site, which are incorporated herein by reference, together with such other policies of which You may be notified of by Us from time to time.

II. Definitions


  • In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:

    • “£/$/€” – shall mean the currency with which You registered Your Account.

    • “Account” shall mean a personal account opened by an individual with the Company.

    • “Games” shall mean any of the games that may be played at the Site.

    • “Illegal Actions” shall mean illegal, unlawful, fraudulent, money laundering or other improper activities (including, but not limited to, (i) collusion between players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players’ Accounts), as well as breaking into the Site or attempting to do the same.

    • “Player” shall mean anyone who registers via the Site and opens an Account.

    • “Restricted Territories” shall mean the following countries: Israel and the United States of America and additional jurisdictions blocked by the Company at its sole discretion. This list may be amended by the Company, at its sole discretion, from time to time.

    • “Services” shall mean the Company’s Games and any other services and activities offered at the Site.

    • “Site” shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.

    • “We”, “Our” or “Us” shall mean the Company, and/or any subsidiaries, affiliates, employees, directors, officers, agents, suppliers, consultants and contractors.

    • “You” or “Your” shall mean any user of the Site.

III. Subordination to the Terms and Conditions and the Binding Effect Thereof


  • Anyone registered at the Site, in accordance with the procedure specified hereafter, or participating in one of the Site’s proposed activities, or uses the information published on the Site, accepts upon himself/herself, in free will and consent, the Terms and Conditions’ authority, agrees to be bound by the Terms and Conditions, undertakes to act pursuant to the Terms and Conditions’ stipulations and to the rules specified therein, as they will be updated from time to time, without any reservation.

  • The Company is entitled to amend these Terms and Conditions at any time, and to do so according to its absolute and exclusive discretion; Your only remedy in case in which You do not wish to be bound by such amendment is to stop using Our Site and Services, and to close Your Account.

  • These Terms and Conditions and the other terms and conditions referred to herein or incorporated by reference hereto, as may be updated or amended from time to time by the Company, constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.

IV. Who is Entitled to Participate


  • Using the Services is permitted solely to if You comply with all of the following:

    • On the participation date, You are eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher);

    • You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method); and

    • You do not violate any law or regulation as a result of using the Services. In this context it will be stressed, that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity.

  • The Services are intended only for users who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person’s participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.

  • The Company reserves the right at any time to request from You evidence of age and reserve the right to suspend or cancel Your Account and exclude You, temporarily or permanently, from using the Services if satisfactory proof of age is not provided or if the Company suspects that You are underage and such satisfactory proof is not provided by You within three (3) days of Our requesting such proof. In any such case, the Company reserves the right to close Your Account and the balance in Your Account will be dealt with in accordance with the decision of the Company.

  • Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfillment agencies, insurers and legal advisers, webmasters and web suppliers and family members, thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that person who is not entitled to participate as aforesaid – as well as any other person who substitutes such excluded person – are also not entitled to any of the prizes afforded or referred to by this Site, and the Company reserves the right to shut down their account and seize any funds held in those accounts.

V. Account Registration


  • Anyone interested in participating in the Services is obliged to register and open an Account at the Site.

  • At the first phase of the registration process, You must fill in all the obligatory fields in the registration form (which include a valid identification, an address and contact email or personal telephone number), as well as choose a user name and password (the “Identification Details”).

  • You shall be fully and solely responsible to reserve in confidentiality Your Identification Details and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You will bear alone all responsibility derived of an unauthorized use of Your Identification Details. The Company has no obligation to maintain Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company’s error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.

  • The second phase in the registration process to the Site will be performed by You on the date that You will participate, for the first time, in one or more of the paid activities that are proposed by the Site. At this second phase You must provide valid payment method details, as well as additional personal identification details (the Identification Details, as defined above, and the additional details required at the second phase will be referred to collectively as – the “Player’s Details”); such Player’s Details will be reviewed as a part of an additional “know your customer” process. The Company will carry additional “know your customer process” upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.

  • You hereby represent that the registration of Your Account, in either phases, is done personally by You and not by any third party.

  • By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submitted during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and not on behalf of any third party, and that You may only open a single Account at the Site, (c) any funds You will deposit in the Account may and will be used by You solely for playing the Games, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and comprehend the Games’ rules and procedures and that You fully understand these rules and procedures, (g) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (h) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (i) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site, (j) You will use the Services in good faith towards the Company and others using the Services, (k) the Company may at its sole discretion, decide whether to open, maintain and/or close Your Account (provided that existing contractual obligations are honored), as well as close Your account and confiscate, seize, retain and/or hold all or part of the funds held in Your account – where You have broken any provision of these Terms and Conditions, (l) You shall be solely responsible for maintaining the confidentiality of Your Player’s Details (including Your user name and password required for entering Your Account), and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your Player’s Details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (l) You will immediately inform the Company of any suspected unauthorized use of Your Account, (m) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (n) You shall indemnify Us and hold Us harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site or any unauthorized use of the Site by any third party using Your Player’s Details.

  • You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your Account and information to the relevant authorities, and to suspend and/or cancel Your Account and confiscate any and all funds in Your Account, (c) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (d) You have not had an Account in the past which was terminated or suspended by the Company, (e) the method of payment (e.g. credit card) information You provided the Company in connection with Your Account are of means of payment owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment, and You are acting within the confines of that consent) and was not stolen or reported as lost, and (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use.

VI. Account Operation


  • It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.

  • The following deposit methods are available to deposit money with the Company: credit cards, Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account’s balance.

  • The Company does not charge any processing fees. However, certain banks and payment methods may charge fees and/or commissions, and such fees and/or commissions are not the responsibility of the Company.

  • It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.

  • As a measure to protect from online fraud, the Company may sometimes require additional identity verification. You will be asked to show one or more of the following documents (or additional documents not listed below) to the Company: (i) Credit/debit card used to fund an Account: A clear, legible copy of both sides of the card is required. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card’s copy must be crossed out; (ii) Proof of address: This can come in the form of a recent utility bill or bank statement (either not older than three months) that shows Your full name and address as listed in Your Account; (iii) Photo ID: The ID can be a copy of a valid passport, driver’s license or national ID card. Your name, photograph and signature must appear on the copy sent to the Company. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.

  • Without derogating from any other provision in these Terms and Conditions, the Company reserves the right to review Your play for any irregular playing patterns. Should the Company deem that irregular game play has occurred, the Company reserves the right to seize and/or confiscate the balance of Your Account and/or close Your Account.

  • Your Account will be deemed an Inactive Account if You have not logged into Your Account for a period of 6 (six) months. Any Inactive Account will be charged with an administrative fee equivalent to 10 (ten) Euros per month.

  • In any case in which Your Account becomes an Inactive Account, You may contact the Company at support@gamytech.com and submit a request to reopen Your Account and/or return the balance of Your Account. For the avoidance of doubt, the Company is under no obligation to accept Your request, and such request will be reviewed in accordance with the relevant facts and circumstances and the provisions of these Terms and Conditions.

  • You may ask at any time to close Your Account by sending an email to the Company’s customer support at support@gamytech.com, and You will be contacted by customer support accordingly in order to facilitate such request.

VII. Responsible Gaming


  • Always remember that the Services are for Your personal entertainment. Make sure to budget Your money and know the game rules.

  • You may place limits on Your use of the Services. You may also exclude Yourself from the use of the Services for a definite or indefinite time, as well as ask for a cool down period of seven days.

  • If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:

    • Have You been diagnosed with an addictive disorder previously?

    • Do You use the Services while under the influence of alcohol or other substances?

    • Is gaming interfering with Your daily life?

    If You answered ‘yes’ to one or more of the questions above, it is strongly recommend that You contact the customer support team and ask to be excluded as well as seek professional help.

VIII. Powers and Authorities of the Company


  • The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site’s activity. However, in any event of a technical failure (or any other error) in the Site’s systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly.

  • The Company reserves the right to cancel, terminate, modify or suspend the Services (including, but not limited to, the result of any Game, whether featured in Your Account or not) if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company.

  • The Company reserves the right limit, refuse or cancel any act made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party.

  • If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games’ results and Your Account’s balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure that the Game is terminated and credit Your Account accordingly.

  • The Company shall be entitled, at its sole discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard. Bonus cash cannot be withdrawn, and is forfeit when you make a withdrawal.

IX. Reservations concerning Our Responsibility


  • We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software failure of email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.

  • In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract or tort, arising from the access to, or use of, the Site, the Services and/or otherwise.

  • We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided “as is” without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied.

  • We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.

  • We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.

  • You accept and agree that where the result as received by You conflicts with the result shown on the Company’s server (or servers operated on the Company’s behalf by third parties), the result shown on the Company’s server (or on servers operated on the Company’s behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company’s records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.

  • You will use the Site and Service at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.

  • You will indemnify and hold Us harmless against all direct and indirect claims, liabilities, damages, losses, costs and expenses arising from Your breach of these Terms and Conditions.

  • The site, services, site’s content and the software used in connection therewith are provided “as is”, and we make no warranty or representation, whether express or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non infringement of third parties’ rights or of applicable laws and regulation in respect of the site, services, site’s content and the software used in connection therewith, or that the site, services, site’s content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.

X. Intellectual Property


  • All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the “Rights”), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site to create derivate works of the source code; (ii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iii) making the Services and/or the Site available to any third party.

XI. Customer Support


  • You may contact the Company in connection with anything related to the Site and/or the Services at any time via our customer support, which is available at support@gamytech.com.

  • Any communication with the Company’s customer support will be handled in the utmost care and without any delay by the Company’s customer support representatives and will be escalated to the relevant people where necessary.

XII. Miscellaneous


  • These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Malta, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Malta with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.

  • The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.

  • The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.

  • Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your account.

  • We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You within 24 hours from the time it is sent to You or displayed on the Site in the aforesaid manner.

  • These Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.

  • No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.

  • If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

  • Any and all decisions of the Company in respect of any matter concerning these Terms and Conditions and/or the Services shall be final and not subject to an appeal in any court or judicial tribunal.

Withdrawal Policy

At Gamytech.com, we believe that it is important for you to be reunited with your money as quickly as possible. It is also essential that we abide by regulatory practices to process withdrawal requests in a secure and legally compliant manner. Due to this, we require all new members to verify their identity before their first withdrawal request can be processed.Please note that we will only have to verify your identity the one time, so you should not be asked to share these documents with us again.Account Verification

To verify your identity and proceed with your withdrawal request, we will require the following forms of identification. These should be scanned or digitally photographed and emailed to:


or uploaded directly trough our mobile application Please ensure that each file is 1MB or under, and that the email does not exceed 10MB. Acceptable file types are jpeg, tiff or pdf.

1. Valid Photographic ID

We accept the following forms of photographic ID, provided the signature, name and photograph are clearly visible. You can click on the below options to view an example of each:


  • Passport

  • Driving license

  • National ID card

2. Credit Card

We might require a copy of the front and back of the card that you use to fund your account. The first 6 and last 4 digits of your long credit card number are required. The remaining digits can be hidden, as can the last 3 digits of the security code from the back of your card. If you use more than one card to fund your account, you may be asked to supply copies for the additional cards as well.

Please note, a recent card statement may be provided as an alternative option, but only if the credit card itself is not available.

3. Proof of address

There is a chance that we may also need to verify your address. If so, this can be done using either a utility bill, credit card bill or bank statement.

The full document will need to be clearly legible, with all edges of the paper visible.

It can take up to 72 hours to process your documents and update your account. After this, you will able to withdraw from your account.

For your own security and convenience, we recommend that you email your documents to us.

Please note that, under certain circumstances, additional documentation may be required, such as confirmation of deposits, a bank reference or Notarized ID. The provision of these documents will be at your own cost, and they may need to be sent to our postal address.

General Withdrawal Information

Withdrawal limits can be seen in the table below.

VIP and Elite players enjoy higher monthly withdrawal limits.

Bronze, Silver and Gold:


CurrencyMonthly LimitProcessing Time

EUR GBP5,000up to 18 business days



CurrencyMonthly LimitProcessing Time

EUR GBP10,00014 business days

Processing times are indicated in the above table but only come into effect once we have received and verified your required documentation.

How long will it take to process my withdrawal request?


  • You can only withdraw using previous depositing methods

  • You will be able to cancel your withdrawal and have the funds returned to your account balance up until the moment that the withdrawal is processed by our financial services

Additional information


  • Your withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you.

  • Large withdrawals might take longer to be processed.

  • If you have partaken in any form of bonus abuse, cheating, fraud or taken advantage of any software or system bug or failure, then your withdrawal may be delayed and any winnings stemming from such abuse may be withheld. Such actions are taken on accounts at the point of withdrawal request.

  • Due to strict anti-money laundering requirements we require one or more forms of documentation to verify your identity as set out above. If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed.

  • Certain payment methods have extended processing periods and therefore, withdrawals using these methods may take longer.

  • Please note that using credit or debit cards that are registered to a Company (“corporate card”) rather than to the Player’s name is generally prohibited. By using a corporate card you confirm that you are authorized to use such a card to access our Services. Please note that once we become aware that you are using a corporate card, you will be required to prove that you are authorized to use such card(s) to use our Services. If you are using or wish to use a corporate card, please contact customer support for more information.

  • Please note that in certain circumstances, you may be required to confirm in writing any deposits you have made into your account.

Refund Policy


  • No refund can be completed once the alleged deposit (including the bonus) has been played.

  • A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.

  • We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

  • Player should play using a fair method on all games and should not in any way affect outcome of that game. This includes using computer aids, mathematical equations, betting systems etc.